GUIDELINES FOR REQUESTING AN EXCHANGE OR REFUND:
Toby’s Sports allows a 15-day return or exchange on products purchased from the website. However, we will be needing necessary documents and information to process your return.
There are some general rules that govern all return or exchange requests. These are:
1. Items not valid for a return or exchange are: underwear, consumable products (such as nutrition, supplements, energy gels, etc), swimwear, gift certificates, and store vouchers.
2. The item should be returned within 15 days upon receipt of the item.
3. All customers making a return or exchange request must fill out a Return Request Form.
4. The RETURN SLIP (printed copy included in your parcel) and the complete product packaging should be in order and must be submitted along with the receipt or proof of purchase.
5. For electronic gadgets, customer must ensure that usernames and passwords are deleted.
6. Return of bulky items such as treadmills and exercise bikes must be coursed through our Customer Service Representative via email: support@tobys.com or landline: 86517780
7. Refund is applicable on the following grounds:.
- The product is damaged or defective
- Wrong item delivered
- Some parts are missing from my product
- Refund requests due to change of mind is not honored.