WE VALUE YOUR SATISFACTION
We are committed to providing you with the best products and customer service possible. WE ARE HAPPY IF YOU ARE HAPPY! If you are not 100% satisfied with your purchase or any part of our service, feel free to contact us. We'd love to hear from you and know how we can serve you better.
WE HAVE 7 DAY RETURN/EXCHANGE POLICY
Items for return or exchange must be brought to the same store within 7 days of purchase. Said items must be accompanied by original packaging, manuals, labels, swing tags and accessories (in good condition) and corresponding sales invoice.
Please take note that we reserve the to decline product exchanges or do refunds if:
- Items have been intentionally defaced
- Products are worn or washed
- Items have been altered in any way
- The customer suddenly changes his/her mind after transaction
Items may be exchanged with item of same price or higher value provided that the customer will shoulder the difference or may opt to convert it to gift certificate should the desired replacement is not available.
We value your thoughts. Contact us via:
(02) 651-7700
wecare@tobys.com