DATE:
Mr./Ms. (Customer’s Full Name)
Dear Mr/Ms. (Customer’s Last Name),
This is regarding the (Item) purchased in (Store) branch and sent us for evaluation.
After thoroughly examining your item, it is our pleasure to inform you that we have decided to grant your request for a replacement because it is consistent with material or manufacturing defect.
So herewith, we are giving you a replacement with the same specification as your original item or may change it with other item/brand as well, however, may I remind you that as with any of our replacement, we patterned our guideline for other suppliers’ warranty; this “… is good only for one time replacement.”
Again, our apologies for the inconvenience this may have caused you. Thank you for your continued patronage of (Store Name)
Sincerely,
(Agent)
Customer Service Representative