ELITE is membership program where you can unlock rewards, such as a welcome coupon, birthday discount, head starts for hot launches, events, and more across all of Toby’s Group family of brands (“Brands”).
Our Brands include Toby’s Sports, runnr and urbanAthletics.
ELITE is open to residents of the Philippines, who are 17 years of age or older, and have a valid email.
TOBYS ELITE MEMBERSHIP DETAILS
Ø Open to buying customers in all Toby’s Sports, RUNNR and urbanAthletics stores nationwide. No minimum purchase required.
Ø Upon purchase (no min. amount), cashier will prompt the customer to enter name, last name, email address and birthdate into the tablet. If no tablet, cashier will enter details straight to POS loyalty program sign-up form.
Ø A welcome email message will be sent to the customer with a link to complete their profile. Customer is not considered an ELITE member until profile is completed.
Ø Upon profile completion, customer becomes an official ELITE member and will receive a member ID in barcode form that they can save on their phone.
Ø For succeeding member purchases, member must provide either their email address or show their barcode to the cashier. This must be done whether the member is availing of a member perk or not. Open to buying customers in all Toby’s Sports, RUNNR and urbanAthletics stores nationwide. No minimum purchase required.
TOBYS ELITE PERKS
Ø PHP 250 WELCOME VOUCHER
Members are entitled to a one-time use P250 welcome voucher that they can use starting one (1) day after their initial sign up. A minimum purchase of Php 1,500 is required to be able to use the welcome voucher. The welcome voucher can be used for any item in the store (regular priced or sale/markdown)
Ø 20% BIRTHDAY DISCOUNT
Members are entitled to an annual 20% birthday discount that they can use one-time on their birth month.
A minimum purchase of Php 2,000 is required to be able to use the birthday discount
The birthday discount can be used for any item in the store (regular priced or sale/markdown).
The unclaimed birthday discount will not carry over to the following month or year. It must be claimed on actual birth month. If member is not able to claim their birthday discount in their birth month, it is forfeit and they must wait for their next birth month to avail of the reward.
Ø FREE RACQUET STRINGING SERVICE ONCE A YEAR
Members are entitled to a free stringing service once a year in participating stores nationwide.
String must be bought at Toby’s Sports for the stringing.
Ø PLAYZONE ACCESS – TOBY’S FLAGSHIP BGC ONLY
Members are entitled to one free game per month (to be finalized).
Member must still proceed to the counter to avail of their free game.
Ø INVITES TO SPECIAL EVENTS, LAUNCHES AND CLEARANCE SALES
Special event invites are sent via email – not regular
Ø ACCESS TO MEMBERS-ONLY MAILING LIST FOR SPECIAL PROMOS AND NEW RELEASES
Special members-only promos depending on brand campaigns – not regular
OTHER CONDITIONS
Ø Quorum International Inc. reserves the right to cancel, modify or restrict the Loyalty program or any aspect of the program at any time without notice.
Ø The details of member perk claims reflected in the Company’s record shall be considered official.
Ø Should Toby’s ELITE be canceled, all members will be informed via the registered email and is given 30 days to claim any available rewards they are still entitled to under the same terms of each reward.
Ø No Toby’s ELITE membership activity is allowed if there is a system downtime in the store as records will not be accessible. This includes member sign-up, rewards claiming, and member details updating.
Ø Member rewards are not convertible to cash and are not transferrable.
MICROSITE
Complete details, terms and conditions and mechanics will be
published in the ELITE microsite, which will be housed in TOBYS.COM.
Member promotions and other content can be found here as well.
PARTICIPATING STORES (COMPANY OWNED ONLY as of 5/10/2022)
Runnr Ayala Malls Cebu
Runnr BHS
Toby's Sports Abreeza Davao
Toby's Sports Ayala Malls Feliz
Toby's Sports BGC FLAGSHIP
Toby's Sports Gateway
Toby's Sports Glorietta 2
Toby's Sports Greenhills
Toby's Sports Limketkai CDO
Toby's Sports Robinson's Ermita Manila
Toby's Sports Robinson's Metro East
Toby's Sports Shangrila Plaza
Toby's Sports SM Aura
Toby's Sports SM Bacoor
Toby's Sports SM Baguio
Toby's Sports SM Baliwag
Toby's Sports SM Center Angono
Toby's Sports SM City Cebu
Toby's Sports SM City Manila
Toby's Sports SM City Sta. Mesa
Toby's Sports SM Dagupan
Toby's Sports SM Fairview
Toby's Sports SM Iloilo
Toby's Sports SM Legazpi
Toby's Sports SM Mall of Asia
Toby's Sports SM Marilao
Toby's Sports SM Megamall
Toby's Sports SM North Edsa-Main
Toby's Sports SM Pampanga
Toby's Sports SM San Lazaro
Toby's Sports SM San Pablo
Toby's Sports SM Seaside City Cebu
Toby's Sports SM Southmall
Toby's Sports SM Tarlac
Toby's Sports SM Taytay
Toby's Sports SM Telabastagan
Toby's Sports SM The Block
Toby's Sports Trinoma
Toby's Sports UP Town
Urban Athletics Fairview
Urban Athletics Greenbelt 3
Urban Athletics S-Maison
Urban Athletics SM Megamall
FAQS
*WHAT IS ELITE?
ELITE is our membership program where you can unlock rewards, such as a welcome coupon, birthday discount, head starts for hot launches, events, and more across all of our Toby’s Group family of brands (“Brands”).
Our Brands include: Toby’s Sports, runnr and urbanAthletics. ELITE is open to residents of the Philippines, who are 17 years of age or older, and have a valid email.
FAQ
ENROLLMENT
*How do I join ELITE
You can join ELITE at our participating Brand stores.
*Do I need to pay to join ELITE?
No, proof of purchase from any brand store will make you eligible to join ELITE. No minimum amount to register!
*I signed up for an online account and agreed to receive marketing emails. Am I already an ELITE member?
No. ELITE is different than registering for an account in our website and signing up to receive emails. You must enroll separately in ELITE in one of our participating brand stores to become a member and get ELITE benefits.
*Is there an ELITE App?
None yet, but we’re working on it so stay tuned!
*Once I register in the store, am I automatically an ELITE member?
No, you have to wait for an email to complete your profile. Once you have completed your profile, you will receive another email with your MEMBER ID. Save it in your phone as you need it to claim your perks!
REWARDS
*Once I register in the store, can I immediately use my P250 Welcome Voucher?
No, you can only use your P250 welcome voucher once you have completed your profile to complete your ELITE member application. Once you have done this, you can use your P250 welcome voucher on your next purchase, starting the day after your registration.
*Which stores can I avail of my ELITE privileges
Check out our participating stores here (LINK).
*Once I register in the store and it’s my birth month, can I use my 20% Birthday Discount on the same purchase?
No, you can only use your 20% Birthday Discount once you have completed your profile to complete your ELITE member application and on your next purchase.
*For the free racquet stringing service, can I claim this in all Toby’s Sports stores nationwide?
You may claim this reward once a year, in participating Toby’s Sports stores only. Check here for participating stores (LINK).
*What does access to the PlayZone in Toby’s Sports Flagship BGC means?
ELITE members have 10 free Toby’s Shootout games a year. Does not apply to special Toby’s Shootout events.
ACCOUNT MANAGEMENT
*How long do I have to complete my registration?
You have three (3) months from the time of your initial sign up to complete your profile via the link sent through the Welcome Email, which completes your ELITE registration. This will then allow you to avail of the different perks that come with an ELITE membership.
*I’m having trouble with my Account, can you help me?
Please contact Customer Service at (02)8651-7700, or elitesupport@tobys.com for assistance.
*How do I update my communications preferences for my ELITE account?
Your communication preferences can be updated by using the links provided in any ELITE email you have received.
*What if I want to cancel my ELITE Membership?
Please email customer service at elitesupport@tobys.com.
*Can I have more than one ELITE account?
Members are only allowed one account per individual. Having more than one account is not permitted.