REFUND PROCESSING
- Below are the lead times for refund processing based on mode of payment
LEAD TIME ON REFUND PROCESSING* | |
PAYPAL | 3-5 working days |
PAYNAMICS | 7-15 working days |
PAYMAYA | 30 working days |
TENDOPAY | 3-5 working days |
CREDIT CARD PAYMENT | 7-15 working days |
ONLINE BANK TRANSFER | 7-15 working days |
PAYMONGO | 3-5 working days |
*Working days for refund processing are
Monday-Friday, except holidays.
- *Processing of all credit card payments will depend on the acquiring bank
- *Reflection of the payment reversal will depend on the bank's internal process. You may follow up with the bank for their respective lead times.
- *For COD (Cash on Delivery Payments), refunds will be done via online store voucher. Online vouchers can only be used through the online store.
- *Refunds for online transactions can only be processed online and not in the physical branches.
- *Toby’s Store branches would not be able to provide a cash refund for online orders.