Customer Service
STORE RETURN/EXCHANGE POLICY Items for return or exchange must be returned to the same store it was bought from within 15 days after their purchase. Item...
Wed, Apr 29, 2026 at 2:10 PM
Store Store Head / OIC Area Store Code Viber Landline Status AS OF MAY. '22 North Toby's Sports SM North Edsa-Main EVA MACALAM/IR...
Sun, May 22, 2022 at 10:47 AM
PRODUCT WAS DAMAGED OR DEFECTIVE How to return your item: 1. Return the item by sending a Return Request Form. 2. In your return request, please e...
Sat, Jul 17, 2021 at 4:02 PM
Contact Us For Online Order concerns you may reach us at (02) 8651- 7700 0929 193 7333 0919 0745 284 Email support@urbanathletics.com.ph Faceboo...
Sat, Jun 26, 2021 at 4:31 PM
WE VALUE YOUR SATISFACTION We are committed to providing you with the best products and customer service possible. WE ARE HAPPY IF YOU ARE HAPPY!&nb...
Sun, Jul 25, 2021 at 9:01 AM
FREQUENTLY ASKED QUESTIONS FOR CLICK-AND-COLLECT Q: What is “Click-and-Collect” and how can it benefit me? A: It is one of our most c...
Mon, Jul 26, 2021 at 10:21 AM
DATE: Mr./Ms. (Customer’s Full Name) Dear Mr/Ms. (Customer’s Last Name), This is regarding the (Item) purchased in (Store) branch and sen...
Sat, Apr 30, 2022 at 5:12 PM
REFUND PROCESSING Below are the lead times for refund processing based on mode of payment LEAD TIME ON REFUND PROCESSING* PAYPAL 3-5 working d...
Wed, Apr 29, 2026 at 2:11 PM